Listening is second rated.

The phone at my work never stops ringing. Seriously. It is always ringing. Here is some examples why I hate answering the phone.

Me: "Thanks for holding. This is Stacy, a pharmacist, how can I help you?"
Patient 1: "Hi, are you a pharmacist?"
Me: "Yes."
Patient 1: "What's your name?"
Me: "Stacy....."



Patient 2: "Hi, I was calling because I got a message from your automated system"
Me: "What did the message say?"
Patient 2: "That my prescription was ready"
Me: "Alright, what can I do for you?"
Patient 2: "I wanted to make sure it was ready"
Me: "..... Yes, your prescription is ready, thats why it called you."
Patient 2: "Oh, ok"



Me: Thanks for holding this is the pharmacist, how can I help you?
Nurse: Yes, I need to speak to the pharmacist.
Me: This is the pharmacist.
Nurse: You are the pharmacist?
Me: Yes.
Nurse: Oh, ok.