Maybe Dentists Just Don't Know....

My husband goes into the dentist today because he got a dry socket from getting his wisdom teeth removed. The dentist rinsed out the socket, then told my husband he was going to pack it with "dry socket medication", my husband (a pharmacist as well) then asks
"What are you going to use?"
"Dry socket medication"
"I am just curious, what is in the medication?"
"Dry socket medication."

Maybe he didn't know, after all he is a dentist. Maybe he didn't realize my husband was a pharmacist and would understand what the meds were if he told him. Whatever it was, he did not have to be a complete asshole, and talk to him like he was a child.

Weekend Of Hell

This past weekend I switched one of my managers so he could have a bunch of days off in a row. The weekends at this store are cake, I usually spend most of the 2 days cleaning. This past weekend was unusually busy, which was crazy, but no big deal as the tech that I had and I were in great moods, until this point.

I was on the phone with crazy old lady #1. I was already on it for 5 minutes now talking to her. My tech was right beside me on the phone with angry old lady #1. A car pulls up to the drive through. I put my lady on hold for a second and tell the drive thru "I will be with you in just a second" in that sweet fake rehearsed voice we use when we are stressed. Someone else walks up to the counter. Not a big deal right? I tell young chick at counter I will be right with her.

After.... maybe 1 min, 2 min tops, I finally solve crazy old lady#1's problem. I hang up, walk past counter while saying " I will be with you in just a sec, drive thru was first". Drive thru wasnt there. Crazy Angry old fat lady walks up to the counter right at that second and says:

"I WAS DRIVE THROUGH! I HAVE BEEN OUT THERE HONKING AND HONKING!"
"Ma'am, I was on the phone, and so is the tech, I said I was going to be right over, we were both busy with the people in front of you"
"YOU NEED MORE HELP ON SUNDAYS THEN, THIS IS RIDICULOUS!"

I stand there, look at her with the "bitch I am going to stab out your heart" look on my face, and say in a tone I am trying not to show my annoyance "Can I help you with something now that I am off the phone?"

"Yeah, I just need this refilled. I will be back later today"


......................
Seriously? You threw that big of a fucking fit regarding something you could have #1 touch toned it in or called us ahead of time to get it ready and #2 didn't even need right away.
Check your fucking attitude before throwing your hatred our way.

Always take vacation the first of the year

The beginning of the year means a lot of things. New ideas, new plans, new hopes. It also means that most insurance companies either: completely change for a patient, or they at least have the same insurance plan but their co pays change, deductibles restart, etc.

This means I spent all weekend trying to explain to the general public:
1. I need your new insurance card.
"I don't have it, it wasn't changing, blah blah blah"
"Do you know who it is through, I can call them and get your new ID and info"
"Well no, of course I don't"
***We have no idea at the pharmacy of your medical/prescription plans more than you do. If you do not bring your card or take personal responsibility to at least know what you are switching to, we cannot help you. Stop getting pissed at me****

2. Your prescription is ______ dollars
"It wasn't that last time!, Why has it changed! What! I am not paying that!"
"Did your deductible reset? Did they change your plan since it is a new year?"
"I DON'T KNOW! I AM NOT PAYING THAT"
***I don't know why your plan is different. We submit the claim and get sent back a price. Sometimes I can see if there is a deductible. It is not my job to know every single person's insurance details when they come into my pharmacy and know exactly what they will charge for everything, as the only way we can do that is to sit down with all of you and go over your papers with you when you sign up!***

EVERYONE NEEDS TO TAKE SOME PERSONAL RESPONSIBILITY AND STOP YELLING AT ME FOR THINGS THAT I HAVE NO CONTROL OVER AND AM JUST THE MIDDLE MAN!

Needless to say, you say one of those two phrases to at least every other person all day. After about the 6th old lady yelling at you and telling you are wrong, a little bit of your kindness starts to die. I think I will take vacations from now on for the entire first month of January.