This past weekend I switched one of my managers so he could have a bunch of days off in a row. The weekends at this store are cake, I usually spend most of the 2 days cleaning. This past weekend was unusually busy, which was crazy, but no big deal as the tech that I had and I were in great moods, until this point.
I was on the phone with crazy old lady #1. I was already on it for 5 minutes now talking to her. My tech was right beside me on the phone with angry old lady #1. A car pulls up to the drive through. I put my lady on hold for a second and tell the drive thru "I will be with you in just a second" in that sweet fake rehearsed voice we use when we are stressed. Someone else walks up to the counter. Not a big deal right? I tell young chick at counter I will be right with her.
After.... maybe 1 min, 2 min tops, I finally solve crazy old lady#1's problem. I hang up, walk past counter while saying " I will be with you in just a sec, drive thru was first". Drive thru wasnt there. Crazy Angry old fat lady walks up to the counter right at that second and says:
"I WAS DRIVE THROUGH! I HAVE BEEN OUT THERE HONKING AND HONKING!"
"Ma'am, I was on the phone, and so is the tech, I said I was going to be right over, we were both busy with the people in front of you"
"YOU NEED MORE HELP ON SUNDAYS THEN, THIS IS RIDICULOUS!"
I stand there, look at her with the "bitch I am going to stab out your heart" look on my face, and say in a tone I am trying not to show my annoyance "Can I help you with something now that I am off the phone?"
"Yeah, I just need this refilled. I will be back later today"
......................
Seriously? You threw that big of a fucking fit regarding something you could have #1 touch toned it in or called us ahead of time to get it ready and #2 didn't even need right away.
Check your fucking attitude before throwing your hatred our way.
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