The beginning of the year means a lot of things. New ideas, new plans, new hopes. It also means that most insurance companies either: completely change for a patient, or they at least have the same insurance plan but their co pays change, deductibles restart, etc.
This means I spent all weekend trying to explain to the general public:
1. I need your new insurance card.
"I don't have it, it wasn't changing, blah blah blah"
"Do you know who it is through, I can call them and get your new ID and info"
"Well no, of course I don't"
***We have no idea at the pharmacy of your medical/prescription plans more than you do. If you do not bring your card or take personal responsibility to at least know what you are switching to, we cannot help you. Stop getting pissed at me****
2. Your prescription is ______ dollars
"It wasn't that last time!, Why has it changed! What! I am not paying that!"
"Did your deductible reset? Did they change your plan since it is a new year?"
"I DON'T KNOW! I AM NOT PAYING THAT"
***I don't know why your plan is different. We submit the claim and get sent back a price. Sometimes I can see if there is a deductible. It is not my job to know every single person's insurance details when they come into my pharmacy and know exactly what they will charge for everything, as the only way we can do that is to sit down with all of you and go over your papers with you when you sign up!***
EVERYONE NEEDS TO TAKE SOME PERSONAL RESPONSIBILITY AND STOP YELLING AT ME FOR THINGS THAT I HAVE NO CONTROL OVER AND AM JUST THE MIDDLE MAN!
Needless to say, you say one of those two phrases to at least every other person all day. After about the 6th old lady yelling at you and telling you are wrong, a little bit of your kindness starts to die. I think I will take vacations from now on for the entire first month of January.
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